Many people have their credit cards stolen or lost. If this happens to you and you have a CIBC debit card, you must report it immediately.
The first thought that may spring to mind is to seek a replacement, but it is also critical to notify bank officials that you have lost your CIBC debit card. This is to prevent someone from using your card for fraudulent purposes.
How to Report a Lost CIBC Debit Card
So, in this post, we will explain how to promptly report a missing CIBC debit card, as well as other advice that may be useful in similar instances.
How to Contact a Representative About a Lost CIBC Debit Card
After confirming that the card was lost, stolen, or even held by an ATM, you must contact a representative to report it. Simply go to your local CIBC bank or phone 1-800-663-4575 (for Canada or the United States) or 1-514-861-9898 (for other countries) to do so. To make things easier, go here to utilize their locating tool to find a CIBC Banking Centre.
When you speak with a representative, you must tell them about your current circumstances. They will assure you that your account is safe and that you will receive a replacement. Furthermore, you must be the cardholder in order to report the card of someone else.
Keep in mind that you cannot report a damaged debit card if you desire a replacement. Instead, speak with the person again and request a replacement.
Unfortunately, you cannot report your debit card using CIBC Online or Mobile Banking; this option is only accessible for credit card accounts.
What Can I Do After Reporting the Lost CIBC Debit Card?
After reporting your debit card, you will receive a replacement within a few days. But, in the meanwhile, if you believe you may be a victim of identity theft or fraud, there are certain steps you can take:
Submit a police report. If you reported the debit card because someone stole it, you might be able to track down the perpetrator with the aid of the authorities.
Make a record of every encounter you have with the representative and the police. You should provide every detail of your talks with these persons. This might be useful for any follow-ups on your condition.
Most essential, after you receive the replacement card, you must update the PIN. A person might assist you, but if you prefer, go to a CIBC ATM, input your debit card, pick More, then Change PIN, and follow the directions.
We understand that reporting your CIBC debit card might be frightening; however, be assured that the bank will ensure that you and your account are protected.
If, on the other hand, you’re having trouble changing your debit card, read How to Replace Your CIBC Debit Card.